At Optimum Internet Plans ("Company," "we," "us," or "our"), an Authorized Sales Agent for telecommunications and utility services in the United States, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit requests through our forms, or interact with our sales and support representatives via telephone at (844) 668-3029.

1. Information We Collect

We may collect personal information that directly identifies you or relates to an identifiable individual. The categories of information we collect include:

• Contact & Personal Details: Full name, telephone number, email address, physical service address, and ZIP code.
• Account & Service Preferences: Preferred internet speeds, household device counts, interest in TV or mobile bundles, and existing service provider details.
• Technical & Usage Data: IP address, browser type, device information, operating system, referring URLs, and website interactions through cookies and analytics tools.
• Communication Records: Audio recordings and notes from phone calls placed to or received by our customer service number (844) 668-3029 for quality assurance and compliance purposes.

2. How We Use Your Information

We utilize the collected information for specific, lawful operational purposes, including:

• Verifying service availability and internet coverage for your specific address or ZIP code.
• Matching your household needs with appropriate internet, mobile, and television plans.
• Connecting you with service provider partner systems to process orders or complete service setups.
• Responding to inquiries, fulfilling phone support requests, and delivering customer service.
• Sending SMS or email confirmations regarding plan quotes or order status updates.
• Maintaining security, preventing fraud, and ensuring legal and regulatory compliance across US state and federal laws.

3. How We Share Your Information

We do not sell your personal information for monetary consideration. However, to fulfill the services requested, we may share information with:

• Authorized Service Providers & Brand Partners: Telecommunication brands (such as Altice USA / Optimum) and fulfillment agents necessary to complete service activations.
• Third-Party Vendors: Service providers who support our website operation, CRM systems, analytics, call center infrastructure, and customer communications under strict confidentiality agreements.
• Legal Requirements & Business Transfers: When required by law, subpoena, or legal proceedings, or in connection with any merger, sale of assets, or corporate restructuring.

4. Telephone Communications & TCPA Compliance

By submitting your phone number on our website forms (e.g., during plan eligibility checks or quote forms), you expressly consent to receive calls and text messages (including auto-dialed or pre-recorded marketing messages) from us and our authorized partners at the phone number provided.

Consent is not a condition of purchase. You may opt out of receiving text messages at any time by replying "STOP" to any SMS message received, or by calling our customer service line at (844) 668-3029.

5. Your State Privacy Rights (California & Other States)

Depending on your US state of residence (including California, Virginia, Colorado, Connecticut, Utah, and others), you may have specific rights regarding your personal information:

• Right to Know / Access: You have the right to request details about the categories and specific pieces of personal information we have collected about you.
• Right to Deletion: You have the right to request that we delete the personal information we collected from you, subject to certain legal exceptions.
• Right to Correct: You have the right to request corrections to inaccurate personal information.
• Right to Opt-Out of Sale or Targeted Advertising: We do not sell personal data for monetary gain. You may request to limit sharing for targeted advertising purposes.
• Non-Discrimination: We will not discriminate against you in pricing or service delivery for exercising your legal privacy rights.

To exercise any of these rights, please contact us by phone at (844) 668-3029 or email us using the contact details provided below.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and standard analytics pixels to evaluate website traffic, improve navigation speed, and customize your experience. You can adjust your browser settings to refuse cookies; however, some website functions may not perform optimally as a result.

7. Data Security

We implement industry-standard administrative, physical, and technical security measures (such as SSL encryption) designed to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure.

8. Children's Privacy

Our services are directed to adult homeowners and decision-makers aged 18 and older. We do not knowingly collect or solicit personal data from children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA).

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or privacy rights requests regarding this Privacy Policy or our privacy practices, please reach out to us:

• Company Name: Optimum Authorized Sales Agent
• Toll-Free Phone: (844) 668-3029
• Support Availability: Phone Support
• Website: Visit Homepage